It’s more of an observation. And, if there’s any conclusion to draw, I think it’s that there is a LOT of opportunity in helping local businesses iron out processes and make the best use of technology.
And ensuring that customer/client/patient data stays safe.
I went to a new doctor recently.
Before my appointment I got an email to create an account online and do the endless paperwork forms before my appointment – Great!
But, the intake receptionist had typo’d my SSN so I couldn’t create an account, as I didn’t know what the typo was until later.
(why are they using SSNs as account numbers???)
Like I said…this is not a rant, just some observations.
P.S. I received great care; I really liked the doc and their staff.
P.S.S. In the room next to me, thanks to paper-thin walls, I could hear a patient tell the doc, “My first-line physician told me that for this condition, I needed to [I won’t share], and I usually listen to him, he’s an excellent veterinarian.” 😂 😂 😂