Do You Lose Sleep Over Negative Reviews?

There are a number of legitimate reasons why you may have negative reviews:

• Your team had an off day – it happens, we’re all human
• You had a tough customer who wasn’t going to be happy no matter what…those people are out there, and they delight in leaving 1-star reviews
• You have a disgruntled former employee or a true-troll/spammer (there are ways to protest these, but you should have a strategy to bury them in case they aren’t removed)

What if you had a consistent system to ask your best customers to review you on Google and other major sites?

The key to getting a consistent flow of positive reviews is to ask for them, more than once, consistently over time.

Then, share and respond to them.

In short, set up a review management system.

Such a system delivers:

• Higher ranks on search engines, especially in the all-important Maps section
• Trust-building social proof to attract more customers
• “Air cover” against the occasional negative review – no more losing sleep about “that” review

Let’s discuss getting you more 5-star reviews; just click here and let’s get started.

P.S. Use your reviews to hone your marketing messages and value propositions, they’re a wealth of information!

Photo by Markus Spiske on Unsplash